Shipping policy

Shipping Policy

At Secelo, we’re committed to making every delivery safe, reliable, and easy to track. Below you’ll find everything you need to know about how your order is processed, shipped, and delivered.

Shipping & Fulfillment

Once you place an order with Secelo, our fulfillment team carefully prepares it for shipment. We focus on:

Secure and protective packaging
Fast and accurate order processing
Reliable delivery through trusted shipping partners

We work with established logistics providers to help ensure your order reaches you safely and on time.

Order Processing Time

Once your payment has been successfully confirmed, your order will begin processing.

Processing time: 1–2 business days

During this period, our team will:

Confirm your order information
Inspect your items
Pack your order securely
Prepare your package for shipment

Please note that processing time is separate from shipping time.

Shipping Costs

All applicable shipping charges are calculated and displayed at checkout before you complete your purchase.

With Secelo, you can expect:

Clear and transparent shipping rates
No hidden shipping costs
No additional shipping charges after payment

Estimated Delivery Time

After your order has been dispatched, the estimated delivery time is:

5–10 business days

Orders may be shipped from warehouses located within the United States.

While we do our best to meet these delivery estimates, occasional delays may occur due to circumstances outside our control, such as:

Shipping carrier delays
Severe weather conditions
Remote delivery locations
Customs processing or inspections

Tracking Your Order

As soon as your package has been shipped, we’ll send a shipping confirmation email with your tracking information.

Please keep in mind:

Tracking may take 24–48 hours to become active after shipment.
Temporary gaps between tracking updates are normal.
A delayed tracking update does not necessarily mean your package is lost.

We recommend checking your tracking link periodically for the latest delivery status.

Taxes, Duties & Customs

Orders Within the United States

Where required, applicable sales tax will be automatically calculated at checkout.

International Orders

Depending on your destination, international orders may be subject to additional fees such as:

Import duties
Value Added Tax (VAT)
Customs clearance fees

These charges are determined by your local customs authority and, where applicable, are the responsibility of the customer.

Order Changes & Cancellations

Need to make a change or cancel your order? Please contact us as soon as possible after placing your order.

Email: service@secello.com

We’ll do our best to accommodate your request. However, once an order has entered processing or has already been shipped, we may no longer be able to modify or cancel it.

Shipping Issues

Damaged Orders

If your package arrives damaged, please contact us within 72 hours of delivery.

To help our team review and resolve the issue quickly, please provide clear photos of:

The damaged product
The shipping box and packaging

Lost Packages

If the shipping carrier confirms that your package has been lost in transit, Secelo will work with you to review the situation and provide an appropriate resolution.

Contact Us

If you have any questions about shipping, tracking, or your order, please contact our customer support team.

Secelo