Shipping policy

Shipping Policy

At Secello, we are committed to delivering your order securely, efficiently, and with complete transparency. This Shipping Policy explains each stage of our shipping process—from placing your order to final delivery—so you know exactly what to expect.

Our Shipping Promise

Every order placed with Secello follows a carefully managed fulfillment process to ensure:

Secure and protective packaging
Fast and accurate order processing
Reliable shipping through trusted delivery partners

We work with established logistics providers to help ensure your package arrives safely and on time.

Order Processing

Step 1 – Preparing Your Order

After your payment has been successfully confirmed, your order will move into processing.

Processing time: 1–2 business days

During this stage, we will:

Verify your order details
Inspect the products
Package your items securely
Prepare the shipment for dispatch

Step 2 – Shipping Charges

Shipping costs are calculated and displayed clearly during checkout.

With Secello, you can expect:

Transparent shipping rates
No hidden costs
No additional shipping charges after payment

Estimated Delivery

Once your order has been shipped, the estimated delivery time is 4–7 business days.

Orders may be dispatched from warehouses located within the United States.

Please note that delivery estimates may vary due to factors beyond our control, including:

Shipping carrier delays
Severe weather conditions
Deliveries to remote locations
Customs processing or inspections

Order Tracking

When your package has been shipped, a tracking confirmation will be sent to your email.

Please keep in mind:

Tracking information may take 24–48 hours to become active.
Temporary pauses in tracking updates are normal.
A delay in tracking does not necessarily mean your package has been lost.

Taxes, Duties, and Customs

Orders Within the United States

Applicable sales tax will be calculated automatically during checkout where required.

International Orders

International shipments may be subject to additional charges, including:

Import duties
Value Added Tax (VAT)
Customs clearance fees

These fees are determined by your local customs authority and are the responsibility of the customer.

Order Changes and Cancellations

If you need to modify or cancel your order, please contact us as soon as possible at:

Email: service@secello.com

Please note that once an order has entered processing or has already been shipped, changes or cancellations may no longer be possible.

Shipping Problems

Damaged Deliveries

If your order arrives damaged, please contact us within 72 hours of delivery.

To help us resolve the issue quickly, please include photos of:

The damaged product
The shipping box or packaging

Lost Packages

If the shipping carrier confirms that your package has been lost while in transit, Secello will work with you to provide an appropriate resolution.

Contact Us

Secello